Refund Policy

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items: 

  • Gift cards, Education Courses, Webinars & Services.

  • To complete your return, we require a receipt or proof of purchase.

  • There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

  • Any item that is returned more than 30 days after delivery

 

Refunds (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable): 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lashaholicshop.com

 

Sale items (if applicable): 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable): 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lashaholicshop.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Events: 
The deposit or pay in full is non-refundable. Cancellations made (2) weeks in advance will be given a credit code for the amount to redeem at Lashaholic.

Webinars:

All webinar purchases are final sale and non-refundable.

By registering for a Lashaholic webinar, you acknowledge that your payment secures access to the digital training, educational materials, and/or live online session. Due to the nature of digital education and limited access content, we do not offer refunds, cancellations, exchanges, or store credit for webinar purchases.

This policy applies whether the participant attends the live session or is unable to attend due to personal reasons, scheduling conflicts, technical issues on the participant’s end, or any other circumstance outside of Lashaholic’s control.

Subscriptions:

By purchasing a subscription from Lashaholic, the customer agrees to receive products on a recurring basis according to the frequency selected at the time of purchase. The payment method registered will be automatically charged for each renewal cycle.

Subscriptions automatically renew according to the plan selected by the customer. It is the customer's responsibility to review their subscription renewal date and make any changes, pause, or cancellation before the next charge is processed.

To avoid being charged again, the subscription must be canceled or paused at least 3 days before the renewal date. Once the charge has been processed, the order is processed and cannot be canceled or refunded.

The customer may cancel their subscription at any time. However, the cancellation will only apply to future charges and orders.

Canceling a subscription does not cancel, refund, or stop an order that has already been charged, prepared, or shipped. If the order for the current billing cycle has already been processed, the customer will receive that order, and the cancellation will be effective for the next billing cycle.

Subscription fees are non-refundable once processed.

The customer is responsible for keeping their shipping address up to date before the next subscription charge is processed.